Merchandise DeepPurple.com sells various Deep Purple and DeepPurple.com merchandise from DeepPurple.com (hereinafter “Merchandise”). Purchases may be made online with a valid credit card. DeepPurple.com accepts Mastercard, Discover, Visa and American Express.
WE will accept merchandise items for return or exchange within 30 days of purchase provided the item is unused, unopened and in brand new condition. For wearable merchandise, items that have been washed or worn may not be returned. For non-wearable merchandise, including CDs, cassettes, DVDs, or videos, DeepPurple.com will not accept for return or exchange any packaged item after it has been opened. There are no refunds, returns or exchanges for digital downloads; all such sales are final. There may be a cancellation/return/exchange fee plus shipping and handling for all exchanges. DeepPurple.com is not responsible for the cost of return shipping. Before returning please contact customer service at customerservice@DeepPurple.com or 508-791-6710.
Please allow 2 weeks for shipping of your Merchandise. If one or more items from your order are out of stock, or if an item that you ordered becomes discontinued prior to delivery, WE will notify you via e-mail. If an item is backordered, you have the option of holding your entire order until the backordered item arrives, or you can request a credit for the back ordered item and have the rest of your order shipped.
In accordance with state law, WE may be required to charge sales tax on certain Merchandise orders shipped within the state of Massachusetts. Sales tax is applied to the total amount of the order, which includes shipping and handling charges.
Special, VIP “FAN EXPERIENCES” *Fan experiences that Deep Purple may sell from time to time are non-refundable and non-transferable fan club packages offered through Deep Purple (hereinafter “Experiences”). Purchases are on a first come first served basis.
*Only purchasers who consent to the Experience Waiver may participate.
*If a purchaser is found re-selling and/or auctioning the Experience for his/her own financial benefit, the Experience purchased will be invalidated and not honored at the venue. No refund will be granted on the experience.
*Specific details and information on each specific Fan Experience will be described in detail under the information section of such Fan Experience. WE do not guarantee any other services or benefits other than that described.
*If your Experience includes tickets to a Deep Purple show, and the show is postponed, the Fan Experience will be good for the new show date. WE will email and post on DeepPurple.com information about new dates and procedures for the details of the rescheduled Experience. If the show is cancelled, WE will issue you a refund for the face value of the ticket if ticket was included in your purchase and cost of product and shipping if it has not been shipped. There is no refund on shipping and the cost of any product already shipped. All service and processing fees are not refundable, as the services for those fees have already been incurred.
Customer Service Our customer service office is open from 8:00 am to 5:00 pm Monday thru Friday, EST. Should you have any questions regarding your merchandise order, please call us at 508-791-6710 or e-mail customerservice@DeepPurple.com, or regular mail at 4 Brussels Street, Worcester, MA 01610 Attn: DeepPurple.com Customer Service.
Changes to Purchasing Policies Paid (“WE”) may occasionally update these Purchasing Terms. When WE do, WE will also revise the "last updated" date at the bottom of the Purchasing Terms. You understand that Paid reserves the right to make these changes and that you are responsible for regularly reviewing this Purchasing Terms, as posted on this Web site. Continued access to or use of the DeepPurple.org website after any such change shall constitute your consent to such change.
